Return & Refund Policy
At HEXAR DIGITAL PLT, we strive to provide a smooth and transparent experience for purchasing insurance through our platform. As insurance products are subject to insurer terms and regulatory requirements, refunds are handled on a case-by-case basis.
Refund Eligibility
Refunds may be considered under circumstances including, but not limited to:
- Duplicate or erroneous payment
- Rejection of coverage by the insurer
- System or technical errors during the purchase process
- Customer-initiated cancellation request (subject to insurer approval and applicable terms)
All refund requests are subject to review and approval based on the relevant insurer’s policy terms and conditions.
Refund Process & Timeline
Approved refunds will be processed to the original payment method used during checkout.
The refund processing period typically takes 7 to 14 working days, depending on the payment method and financial institution involved.
How to Request a Refund
Customers who wish to request a refund may contact us via email at:
Please include relevant details such as policy number, vehicle registration number, and reason for the refund request to help us process the request efficiently.